TERMS & CONDITIONS

Introduction
Welcome to Twist by Heidy. By accessing or using our website, making a reservation, or booking a private event, you agree to the following Terms and Conditions. Please read them carefully.
Reservations & Bookings
All reservations are subject to availability. For private events, a deposit is required to secure your booking. Deposits are non refundable unless otherwise agreed in writing.
We reserve the right to modify or cancel reservations in the event of unforeseen circumstances.
Private Events & Catering
Private event bookings are subject to minimum guest counts and food and beverage minimums as outlined on our Events page.
Final guest counts must be confirmed within the agreed timeframe prior to your event. Changes after this deadline may not be accommodated.
Any outside food, beverages, or decorations must be approved in advance.
Payments & Pricing
All prices are listed in US dollars and are subject to change without prior notice. Applicable taxes and service charges will be added to your final bill.
We accept major credit and debit cards. Payment for private events must follow the agreed payment schedule.
Cancellations & Refunds
Cancellations must be made within the timeframe specified at the time of booking. Deposits for private events are generally non refundable unless otherwise stated.
Website Use
All content on this website including text, images, branding, and logos is the property of Twist by Heidy and may not be copied or reused without written permission.
You agree not to use this website for any unlawful or prohibited purpose.
Liability
Twist by Heidy is not responsible for any damages, injuries, or losses that may occur while visiting our premises or using our services, except where required by law.
Changes to Terms
We may update these Terms and Conditions at any time. Continued use of our website or services constitutes acceptance of any changes.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us directly through our website or by email.